
Nothing says we’re in for a hard winter like making a cold, rainy trip to the store and buying the last bag of flour from a nearly empty shelf, like I did this week. Luckily, the troubles at Capital City Grocery have little to do with the current US economy or the sporadic life cycle of downtown business. The store’s second round of ownership has developed into a paralyzing legal battle.
Conan McClain, developer of Seaboard Station, has been an investor since the store opened. According to Alex, a Capital City Grocery employee who asked not to be identified, McClain developed Seaboard with a grocery store in mind for that space. Of the store’s problems, Alex brushes aside fears about the store’s finances. “There’s plenty of money,” he says, “It’s just the Weems. It has been the Wild West, to say the least.”
The Weems family bought into the business in April 2007. The original store had fallen into debt, so Ed Weems, as director of Venture Management Inc., put together a new group of investors to join McClain, including the Weems family and Dr. Joe Gordon of the Oberlin Animal Hospital. They renovated the store, expanded the prepared foods section, and obtained a license to serve wine and beer. Customers relaxed on the front porch rockers and many of us were excited that the grocery had been saved.
But things started to go downhill as a result of the Weems’ management, Alex explained. “‘Personality conflicts with employees and vendors would be a mild way to put it.”
Ed Weems spent a lot of time on the floor of the store, hosting wine tastings and interacting with patrons. Alex says customers complained about his aggressive sales style, reporting that he’d help them find a product and then suggest that they put $50 more merchandise in their basket to help the store survive. The customer comment box frequently contained feedback like, “I’d come here more if the bald guy quit following me around while I shop.” “I’ve got a whole pile of those at home,” Alex chuckles.
Alex told me that eventually the Weems agreed to discontinue their involvement in customer service and the other front-end aspects of the business, and not to come into the store anymore. But when Ed Weems started to send in his son to check on things, McClain asked to disolve the partnership. Ed Weems refused. Alex describes a recent Saturday when Ed Weems visited the store and discovered the locks had been changed. He claimed ownership of the entire Seaboard development and threatened to bring in Raleigh police. He visited five other nearby Seaboard businesses and made the same announcement, but left without calling law enforcement.
The Weems still own 10% of the business. Legal proceedings have been underway for over four weeks to negotiate their departure, while the store’s shelves slowly empty of merchandise. Alex explains that if he maintains the store well, the Weems might take credit for the success and use it as leverage: The Weems are “fighting to catch a free ride, because they know it’s going to work eventually.” New investors are ready to get involved, but they don’t want to join until the Weems are gone.
Alex is confident that the store will eventually succeed, but doesn’t know enough details to predict when the legal battle will be resolved. “When you see the empty shelves, think about that.” Alex refers to the Weems situation. “That’s not what Capital City Grocery is about. We’re about being a locally owned, locally operated downtown grocery store.”
Starting a new business downtown is difficult enough without complications like this, so it’s a shame Capital City Grocery is going through a new round of crippling problems. I agree with Alex, however, that, considering Mordecai, Oakwood, Peace College and possible Seaboard apartments, the market exists, especially if the store resolves some of the identity issues brought up in response to the last NewRaleigh article about it. Let’s all cross our fingers and hope that soon they have everything we need and no more sad gaps on the shelves.
Politics , Other posts by Aislinn.
All I know is this: if they want to be a grocery store, customers need to be able to leave the store and go home with their groceries. As it is now, they usually have to leave and GO TO ANOTHER GROCERY STORE because half of their list—sometimes simple staples—are not in stock.
“According to Alex, a Capital City Grocery employee who asked not to be identified”.....
unless all Capital City Grocery employees are named Alex, it seems Alex’s request went unheeded.
Let’s hope he isn’t added to the rising ranks of the local unemployed.
I’m guessing “Alex” is a pseudonym.
I hope someone will give us a heads up when this passes and the store is once again stocked. I have tried to shop at this store 4-5 times over the past year and every time the shelves are empty of the most basic goods and I have sworn never to return.
I would suggest some changes to the format as well. For an “inner city” grocery store, it just looks spartan. The aisles are too wide, the space too large for the amount of goods.
Dang, this sounds like one nasty clean up on Aisle 3.
Unfortunately, having the store in disarray as it is right now might spell disaster for this location. It can take a retail outlet (and restaurants) YEARS to overcome just a few weeks of poor management and empty shelves. Most people don’t care what the stores legal troubles and excuses for the problems are, they just know that they went to get eggs and yogurt and there was none. If they happen to venture back again and find the same problems, they are more than likely never to come back, or at least not for a very long time. Also, this disgruntled person will tell a handful of people, who might also stop shopping the store.
It is also unfortunate that, if the store were miraculously perfect tomorrow, the good news would travel much more slowly than bad.
Hopefully they will get it together with their management squabbles and re-fit the store so that it makes more efficient use of the large space before it is too late.
This makes me sad. There are certain things that I relied on CC for, such as one of the best cuban coffees in town, so I would shop for other things while there. But lately, there is just not much to buy. I agree that this happening a second time will be difficult to overcome. It gets out of people’s “usual routes”. I think about when Irregardless used to be on my regular restaurant rotation..a place I always thought of. Then they were closed for a year after the fire, and they got off the list of “usual suspects”. It took a while for them to return to the a list.
LOL—Thanks, Dilly. I’m glad I’m not the only one who was struck by that bit.
I am not sure Capital City can survive, simply because people are used to shopping in one store, maybe once per week, to get ALL their groceries. CC seems to favor a more European-style, where some things are purchased at one place, and others at another. When I go to CC, I often dont go in with anything specific in mind, instead, I browse and find things that HT doesnt carry, and get those, along with whatever staples they have. Then I get the rest at HT another time. Multiple shopping trips per wk dont seem to appeal to most, and CC isn’t big enough to carry everything that a store 5x the size can.
scooter, it’s great to pretend that we’re not hip or European enough to understand why CC is a great place, but the fact of the matter is that they do not STOCK groceries. There is plenty of space on their shelves, but they do not stock even BASIC staples consistently.
I don’t expect them to carry the selection of the big stores, but I do expect them to consistently stock fruit, vegetables, yogurt, eggs, flour, milk, etc. Moreover, don’t feed me lines about things being ordered, because THEY NEVER GET THERE. I WANT to shop as you describe. Hell, I live 1/2 mile from it. I had visions of riding my bike there frequently during the week.
I’ve given them 50 chances. Management is horrible, end of story.
Alex is indeed a pseudonym.
Every trip to this place for my wife and I ends up in major disappointment, except for the outdoor music nights. The price difference between CCG and HT is laughable; they should have gone gourmet from the get-go. And regardless of the reasons, I don’t think its a good thing to have a customer’s final impression be that the place is so short on cash it can’t give cash-back (as is ridiculously written all over the checkout area).
A couple of well-placed quotations would eliminate that speculation, Aislinn. ![]()
Damian—
They sued to stock staples, now, not so much. After their reopening, they had tons of stuff, including staples(albeit with wide aisles), and still the place was almost always empty. Almost no one grabbed a cart as they
went, just a basket. With people spending $20 a pop, good luck keeping the cash-flow going.
Currently of course, its gone completely off the rails, it looks like a 70’s-era Russian grocery.
Oops, my post should say “used to” not, “sued to”. Although maybe they should sue at this point,
that seems to be where its at
I think the reason they [have never] offered cash back on credit/debit purchases has something to do with the high price of credit card processing, and maybe a little to do with their point of sale software, which wasn’t designed for a grocery store. It most likely has nothing to do with cash on hand.
I hope that CC can get back on track.
The less than 2 minute drive to CC to grab what you needed in the middle of making dinner for friends was great…now, I just bite the bullet and make the run to HT or the Kroger at MLK & Raleigh Blvd (because I know I’ll likely be going there anyway).
The number one complaint I’ve heard from neighbors in my two years living in the heart of downtown is this: We need a grocery store in walking distance.
CC, time to step it back up!
Thanks - interesting piece of behind-the-scenes gossip. It explains a lot. I asked someone I know who worked at CC about it and he said, yeah, Weems was a big problem. He also says the N&O sent a reporter today to ask questions; it’ll be interesting to see what the paper adds to the story.
Sadly, he tells me the store’s closing down after tomorrow. You’re right; it’s a real shame personality garbage seems to have (temporarily?) killed this place; for a while this summer, it really felt like it was taking off with those Friday concert nights drawing bigger and bigger crowds. Let’s hope the inventory and price issues were at least partly Weems-related, too, and that the store gets another shot with relatively sane people.
Its gone . Very sad, the concept was great. I wonder the impact on the other retailers at Seaboard
i really wanted to see this store do well, but it was so poorly managed. what is so hard about selling staple items and keeping up a decent deli? jeez. i hope the next incarnation can do better. i know many people who tried to shop there- probably a lot of you - think how well it could have done if the people running it knew what they were doing?
ya’ll have to realize something: there was one part of management that put their absolute all into this store. He was even able to get other employees become passionate about having the store perform a “turn-around.” i just thought ya’ll should know…
-elaine
Weems is a tool. He introduced himself to me no less than 5 times and never seemed to remember the previous times even though we had extended conversations and shopped there 2-3 times a week and were some of his best customers.
This is a shame. Under the right management this can work.
I guess “redefining the customer experience” is different than I expected.
This what happens when people who know nothing about a business or industry try to run one. Owning and running a supermarket is no simple task. They had opportunity to hire experienced management and for some reason it did not happen. Maybe a real “grocer” will take over the location.
I’m another customer who gave up on Capital City Grocery after going there one afternoon and not being able to buy what I wanted. For me, CCG was never going to replace a real grocery store. It was a convenient place to stop after work on my way home.
And when I stopped by to pick up things for dinner, I’d occasionally buy a staple or two like eggs and milk so I wouldn’t have to stop somewhere else.
I had not shopped there in the past couple of months because of my experience of going there and not finding what I wanted. It wasn’t a conscious boycott of the store—it just happened that whenever I wanted something, I did not think of them. I would drive or bike to Kroger, Harris Teeter, Whole Foods, or the Fresh Market.
I was blown away by the price of most items but didn’t let that got in the way of supporting neighborhood store once in a while. I do wonder though if the store will survive because when I go shopping, I don’t think of CCG first. Would a store work if it is set up as a co-op? People have a say of what they want. Maybe we don’t have the traffic for it. I am thinking of Weaver Street Market in Carrboro. Even on a smaller scale with good bake goods. Heck, it doesn’t even have to be organic stuff. Just a thought.
Share Your Thoughts
Commenting is not available in this channel entry.