Ben Garland12/20 11:35 AM
We went to the Oxford last night and had a very poor experience. First of all, we are vegetarian and there was next to nothing on the menu for us to choose, but this wasn’t the worst of it (and before you ask, we went for a friend’s birthday and did not have any choice in the location).
First, we ordered our beers. It took them at least five minutes to bring them to our table. Meanwhile, one of our friends ordered his beer after us and received it within about 2 minutes (before we got ours).
Next, we ordered a cup of tomato soup and a house salad as our entrees (we both got the same thing). The waitress asked if we wanted them separate or brought out together. We said bring them together please. My girlfriend also asked for the ranch dressing and I chose the balsamic.
Well they brought out our soup about 10 minutes before the salad. Then when the salad came, they gave us both balsamic dressing (no ranch for the gf). Plus the salad was very stingy in portions, barely including any tomato, cucumber, or onion at all. It was mostly mixed greens that looked like they came out of a bag—very dry and wilted, not fresh.
We looked around at the other entrees on the table (the steak, fish, etc that our friends ordered) and the portions looked very small as well. Now we are not ones to go for huge portions like you get at chain restaurants (which we do NOT frequent) but this was a bit ridiculous especially at this high price.
The most insulting part of the night was that our waitress paid NO attention to us. She did not introduce herself, or try to be friendly, or tell us about any specials (I’m guessing there are none?). Very rude and robotic.
To top it all off since we were in a party of 10 we had to pay an automatic 18% tip. If it wasn’t for that I would have tipped about 5% for the lousy service and food (and I NEVER do this, usually I tip 20-25%).
I guess that’s what happens when the waitstaff is not responsible for actually earning a tip.
For comparison, we have been to many restaurants with a similar price scale ($20+ per person) and have a pretty good idea of what level of service and food quality to expect for that price. The Oxford has worse service than places that charge half, and the food isn’t as good either (I had a better meal at Mitch’s Tavern for lunch and it only cost me $12, including a beer).
Hell, we went down to the Raleigh Times bar afterward and had better service there, even though we only ordered a couple beers. Nice, friendly waitress who actually seemed concerned about our satisfaction. Who would have thought.
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